How we provide safe and healthy service to our customers.

Effective immediately, field and shop operations will implement the following measures. We will evaluate the continuance monthly as needed:

• Strictly abide by all customers’ safety requirements while on their jobsites regarding this situation

• Put hand sanitizer (with at least 60% alcohol) or antibacterial soap in each vehicle; require hand washing following each break, lunch, any restroom visits, or sharing tools. I know it isn’t easy to find, but make a determined effort to get your hands on some.

• Develop a rotation schedule amongst employees to clean and disinfect all “high-touch” surfaces every day, including: toolboxes, truck doors, steering wheels and dashes, counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, common use tools and equipment, machinery controls, etc.

• Discontinue shaking hands, high-fives, or hugging (in case we have a lot of our industrial tradesmen doing so…)

• Ensure a thermometer (either disposable or forehead type) is on each jobsite for use by anyone who shows signs of fever, has a cough, shortness of breath, chest pain, new confusion, blush lips, or face.   If any employee has a fever, send them home immediately and email them the attached If sick-with-Covid-19 Fact-sheet. They should not come back to work until they have been fever-free and symptom-free for 24 hours (without taking any fever-reducing medication).

• If you can find them, purchase and make available Emergen-C (with 1,000mg Vitamin C) packets for all employees to mix with water and drink to boost immune systems.  Use is encouraged, not required.

• Post the attached Fact Sheet in all common areas (jobsite trailers and shop breakrooms)

• For project management meetings, JSA pre-shift meetings, weekly toolbox talks, etc., ensure employees and customers’ employees stay 3-6 feet away from each other

• To avoid other group contact and proximity, stagger lunch and break times or designate multiple areas to allow our employees and customers’ employees to spread out

• For jobs out-of-state (other than our normal back-and-forth across the Red River, Texas/Oklahoma line, southwest Arkansas, northwest Louisiana, and southern New Mexico), call me personally to discuss before travelling to other areas

 

Additionally, those employees who may have been exposed to COVID-19 are to be tested by a medical professional and to wait until the results are back before returning to work.

The important thing is that we do not want anyone to get sick at all. Please follow normal preventive actions while at work and home, including:

• Cleaning hands and avoiding touching eyes, nose, or mouth with unwashed hands

• Sneezing into the crease of your arm or into a disposable tissue

• Promote and practice social distancing

 

UNITERRUPTED SERVICE

We recognize that our service operations are vitally important to maintain the critical systems of our customers’ plants, mills, and mines. Many of our customers are producing the foods, medicines, chemicals, and paper goods needed to see our society heal, generally, from the economic struggles that we are witnessing in the marketplace. For that reason, we must continue, wisely, to show up for work. We want our customers to continue producing and manufacturing…in other words: operating and revenuing.

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The second core value of our organization is to: “Plan and Work Jobs from the Customer’s Viewpoint”. Therefore to begin, visits to our customer’s locations will be confirmed with the customer in advance. We will take the precautions, many listed above, to mitigate cross-exposure with plant employees by respectfully remembering that those employees have families and family-responsibilities as well. We want those folks to go home healthy too, especially those who may be caring for a family member with a weakened immune system. Our tradesmen and technicians by nature are persevering and accommodating. We show up and do the job. But we are also committed to being smart and empathetic.

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Our business development staff is still available for questions and quotes. They will likewise use all means to be respectful of the customer’s well-being, including the use of teleconferencing and web-conferencing in place of meetings where possible. Our corporate staff are all equipped to work remotely; therefore, we have closed the corporate offices. All Human Resources, Accounts Payable, Accounts Receivable, and Payroll activities will be conducted as normal by all the same people.

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Lastly, we understand our employees and customers are juggling the schedules of closed daycares, schools, and other supporting institutions. We appreciate the fact that job schedules may shift due to interruptions in staffing, and for that reason, we are committed to over-communication and spending the time and resources needed to cover for one another. We will be proactive in developing a workable plan with employees and customers so there are no last-minute surprises, tardiness, or no-shows.

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I wanted to take this opportunity to communicate to you that we have taken these measures and ensure you know we value your well-being and their business. If you have any questions concerning our response or policies with respect to COVID-19, please feel free to contact me.

 

Daniel L. Trantham

President, Anchor Group

March 17th, 2020